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  2. Six Sigma Introduction
    1. Clearing the confusion on the nature of Six Sigma
    1. Understanding Sigma Levels
    2. Six Sigma Methodology
    3. Six Sigma Concepts
      1. Characteristics of Six Sigma
      2. Cost of Poorly Performing Processes
    4. Motorola Six Sigma Story
      1. Operational Benefits of Six Sigma
      2. Six Sigma as a Strategic Tool
  3. Six Sigma – Define Phase
    1. Six Sigma Project
      1. What is a Project Schedule ?
      2. Measuring the Financial Benefits
      3. Deliverables at the end of Define Phase
    2. Step 1: Collect and Review Information
    3. Step 2: Defining a Scope for Your Project
    4. Step 3: Defining the Problem Statement
      1. Goal Statement & Problem Statement
    5. Tips for Writing Effective Statements
    6. Step 4: Develop a Business Case
    7. Step 5: Assembling the Project Charter
    8. What are Metrics ?
      1. What is Primary Metric(s) ?
      2. What is Secondary Metric(s) ?
      3. Need for Operational Definition of Metrics
    9. What is Project Risk ?
      1. Project Risk Assessment Matrix
  4. Six Sigma – Measure Phase
    1. Introduction to Measure Phase
    2. What is a Detailed Process Map ?
      1. How to Create a Detailed Process Map ?
    3. Identify the Vital Few Inputs
      1. Characteristics of Data
      2. Different types of Data
      3. Data Shapes & Characteristics of Shapes
      4. Data Collection Plan
      5. Data Sampling Techniques
    4. Outputs in the Measure Phase
      1. Understanding Measurement Error
      2. Importance of Measurement Systems Analysis
        1. Causes of Measurement Variation
        2. Accuracy vs. Precision
        3. Linearity and Resolution
        4. Steps Involved in Conducting a Measurement System Analysis
  5. Six Sigma Analyze Phase
    1. Types of Analysis in Analyze Phase
    2. What is Hypothesis Testing ?
      1. Understanding the Confidence Interval
    3. Selecting the Correct Hypothesis Test
      1. Errors in Hypothesis Testing
      2. P-Value in Hypothesis Test
    4. What is Correlation Analysis ?
      1. Relationships between Input and Output
    5. Developing the Predictive Equation
      1. Recording Inputs at Actionable Level
      2. Ensuring that the Inputs are Correct
  6. Six Sigma Control Phase
    1. Introduction to Control Phase
    2. Feedback Based Control Systems
    3. Creating & Analysing Control Charts
      1. Step 1: Selecting the Correct Variables
      2. Step 2: Select the Correct Sampling Plan
      3. Step 3A: Control Chart – Discrete Data
      4. Step 3B: Control Chart – Continuous Data
      5. Non Random Patterns – Part 1
      6. Non Random Patterns – Part 2
    4. Closing a Six Sigma Project
      1. Recording Results of Six Sigma Project
      2. Handing off the Project to Process Owner
      3. Conducting the Knowledge Transfer
      4. Financial Benefits of Six Sigma Project
  7. Six Sigma – Team
    1. The Six Sigma Team
    2. Six Sigma Team Dynamics
    3. Specialized Knowledge Team
    4. Project Team Members
      1. Role of Project Champion
      2. Role of a Project Lead
      3. Role of a Process Owner
      4. Role of a Project Coach
      5. Role of a Finance Certifier
  8. Six Sigma – Tools
    1. Check Sheet – A Basic Six Sigma Tool
    2. What is Stratification?
    3. Supplier, Input, Process, Output and Customer (SIPOC) – Matrix
      1. Creating a SIPOC Chart
      2. How to Use a Fishbone Diagram
        1. How to Draw a Fishbone Diagram
      3. What is Pareto Analysis and How it is Applied in Six Sigma Projects
        1. How to Create and Read a Pareto Chart?
      4. What is Scatter Plot?
        1. How to Draw a Scatter Plot
    4. The 5 Why’ls Analysis
      1. How to Effectively Use Five Why’s?
    5. Failure Mode and Effects Analysis (FMEA)
    6. What is Analytical Hierarchy Process (AHP) and How to Use it?
    7. Voice of Customer (VOC)
      1. Challenges Faced in Conducting Voice of Customer Exercise
      2. What is TRIZ Matrix and How to Use it?
      3. Kano Analysis – Meaning, Application and Implications
        1. What is Pugh Matrix and How to Use it?
    8. The 1.5 Sigma Shift Story

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