Housekeeping Management

  1. The Role of Housekeeping in Hospitality Operations
    1. Types of Hotel
    2. Hotel Management
    3. Hotel Divisions and Departments
    4. Housekeeping and the Front Office
    5. Housekeeping and Maintenance
    6. Teamwork
    7. End Notes
    8. Review Questions
    9. Web Sites
    10. Case Study
  2. Planning and Organizing the Housekeeping Department
    1. Identifying Housekeeping’s Responsibilities
    2. Planning the Work of the Housekeeping Department
    3. Organizing Housekeeping Department
    4. Other Management Functions of the Executive Housekeeper
    5. Endnotes
    6. Key Terms
    7. Review Questions
    8. Case Study
  3. Housekeeping Human Resource Issues
    1. Non traditional Labor Market
    2. Making Job Easier to Fill
    3. Recruiting Employees
    4. Skills Training
    5. Scheduling
    6. Motivation
    7. Key Terms
    8. Review Quiz
    9. Case Study
  4. Managing Inventories
    1. Par Levels
    2. Linens
    3. Uniforms
    4. Guest Loan Items
    5. Machines and Equipment
    6. Cleaning Supplies
    7. Guest Supplies
    8. Endnotes
    9. Key Terms
    10. Review Quiz
  5. Controlling Expenses
    1. The Budget Process
    2. Planning the Operating Budget
    3. Using the Operating Budget as a Control Tool
    4. Operating Budget and Income Statement
    5. Budgeting Expenses
    6. Controlling Expenses
    7. Purchasing Systems
    8. Capital Budgets
    9. Contract versus In House Cleaning
    10. Key Terms
    11. Review Questions
    12. Case Study
  6. Safety and Security
    1. Safety
    2. Common Housekeeping Chemicals
    3. Safety Equipment
    4. OSHA Regulations
    5. OSHA’s Hazard Communication Standard
    6. Security
    7. Endnotes
    8. Key Terms
    9. Review Quiz
    10. Case Study
    11. Chapter Appendix: The Sheraton Scottsdale Resort’s HazComm Program
  7. Managing an On-Premises Laundry
    1. Planning the OPL
    2. The Flow of Linens through the OPL
    3. Machines and Equipment
    4. Valet Service
    5. Staffing Considerations
    6. Endnotes
    7. Key Terms
    8. Review Quiz
    9. Web Sites
    10. Case Studies
    11. Task Breakdown: Laundry
  8. Guestroom Cleaning
    1. Preparing to Clean
    2. Cleaning the Guestroom
    3. Inspection
    4. Deep Cleaning
    5. Turndown Service and Special Requests
    6. Endnotes
    7. Key Terms
    8. Review Quiz
    9. Task Breakdown: Guestroom Cleaning
  9. Public Area and Other Types of Cleaning
    1. Front of the House Area
    2. Other Functional Area
    3. Special Projects
    4. Key Terms
    5. Review Quiz
    6. Task Breakdown: Public Area and other Types of Cleaning
  10. Ceilings, Walls, Furniture and Fixtures
    1. Selection Considerations
    2. Types of Ceilings, Surfaces and Wallcovering
    3. Types of Furniture and Fixtures
    4. Care Considerations
    5. Key Terms
    6. Review Quiz
    7. Web Sites
    8. Task Breakdown: Ceilings, Walls, Furniture and Fixtures
  11. Beds, Linens and Uniforms
    1. Beds
    2. Linens
    3. Uniforms
    4. Key Terms
    5. Review Quiz
    6. Websites
  12. Carpets and Floors
    1. Carpet Construction
    2. Carpet Problems
    3. Carpet Maintenance
    4. Carpet and Floor Care Equipment
    5. Carpet Cleaning Methods
    6. Special Carpet Treatments
    7. Types of Floor
    8. General Floor Maintenance
    9. Floor Cleaning Methods
    10. Key Terms
    11. Review Quiz
    12. Web Sites
    13. Task Breakdown: Carpets and Floors
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